| How can I order some pieces? |
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Please see How
to Order |
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| Will my pieces be exactly the
same as the pictures on this site? |
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For the antique pieces, they are all unique
and small variations in size and detail should be expected.
Each items' small variations makes your purchase completely
unique and enhances its value. TouchWood reserves the right
to change, modify or improve any designs, specifications and
details without prior notice. All measurements are in centimeters. |
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| When will my pieces arrive? |
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After we receive your order
we will notify you of an approximate arrival date. Approximate
time will be 6 weeks for restoration and approximately 4 weeks
for shipment. |
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| How will my chosen pieces be
packed? |
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To ensure your pieces arrive safe and sound
each piece is first covered in bubble wrap, then corrugated
card and finally protected by a hardwood box. |
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| Do my pieces need to be fumigated? |
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If you live in the USA or Australia your pieces
will be fumigated - we organise this and is included in the
shipment costs. |
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| I've heard pieces can crack,
is this true? |
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Our factory takes every measure
to prevent this from happening. Your piece is placed in a
"drying" room for approximately 2 weeks which will
be set to the average humidity of where you are. It is only
after this that restoration begins. However there is still
a chance cracking will occur. As a further preventative measure
we suggest you place a glass of water under of inside the
piece if possible and keep it topped up. |
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| Are the pieces antique? |
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The majority of pieces are
from the Ching (Qing) Dynasty (1644-1911). We also can supply
reproductions - which are always made out of old wood to minimise
the cracking risk. |
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| How were they made? |
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The method of joinery used
in all Classical Chinese furniture of the Ming and Ching dynasties
was based entirely on the use of tenon-and-mortise, and other
variations such as the mitre joint. Glue and other adhesives
were avoided. This technique however was not invented by Chinese
furniture makers - it dates back to 1500BC when it was used
by the ancient egyptians. |
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| Warranty |
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TouchWood Company guarantees
the furniture to be free from defects in material and workmanship.
Our warranty is limited to repair or replacement at our discretion.
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